How we can help

For most us, having neighbours can be a good thing. We can share a cuppa or help one another out with the school run or when someone is ill or elderly and might need a bit of shopping brought in.

For others, having neighbours can be problematic. If someone parks too close to your drive, it might be difficult to back out. If the neighbours’ children are noisy or if their dog or cat continually fouls on your property, that could be very annoying.

Some neighbours are unclear about their property boundaries, while other neighbours have noisy parties on weeknights when you need to get up early to go to work. Still others are aggressive or threatening or even intimidating.

It’s hard to know what to do when these things happen.

Before making a formal complaint or getting other parties involved, try to calmly discuss your problems with your neighbour. You might find that it is easier to write them a letter explaining the problem clearly and asking them to contact you so that you can discuss the situation and work out a solution. If the problem is affecting more than one neighbour, perhaps everyone can get involved in a calm and friendly way to work out an agreeable solution.

If you don’t feel that you can easily approach your neighbour, then contact Ashford Mediation Service. We’re a charity and our services are free. Our mediators are all professionally trained volunteers and we’re here to help.

We’re here to help you and the other party reach an agreeable solution.

Contact us on 01233 896 237 or drop in and see us at the Ashford Civic Centre. You can also contact us on our website at