AMS Buddy Policy

Our Buddy Guidelines for AMS Mediators

The Ashford Mediation Service acknowledges the need for new mediators who are joining the service to be able, on a short-term basis, to have in place a ‘buddy’, or a more experienced mediator with whom they can chat, discuss any issues and find guidance and advice.

What is a buddy and why have one?

The purpose of a new volunteer being associated with a buddy is to help welcome a new volunteer and to reaffirm their decision to join AMS. It provides the new volunteer with a reliable, motivated single point of contact for their basic questions regarding their work experiences of AMS.  It also helps to establish a more formal on-boarding process.

A buddy is someone who partners with a new volunteer mediator during his first six months of service. While primarily responsible for offering advice and guidance regarding the day-to-day aspects of volunteering for the service, the buddy may also act as a sounding board and offer encouragement and signpost the new volunteer to knowledge and other resources as they begin their service.

Buddy Responsibilities

AMS asks that buddies:

  • Contact and meet the new volunteer within the first week of their appointment
  • Exchange contact details with the new volunteer and make time to be accessible in the first six months of the appointment (recommended time commitments are below)
  • Act as an information resource about the AMS when required
  • Refer the new volunteer to the Chair if there are queries which cannot be answered locally
  • Respect confidentiality where appropriate
  • Maintain a good and positive attitude

New Volunteer Responsibilities

AMS asks that new volunteers:

  • Understand that their buddy is a volunteer like they are and respect their time e.g. if they agree to meet or speak with their buddy, do so. If a meeting or conversation needs to be cancelled, do this in advance as far as possible.
  • Exchange contact details with their buddy
  • Feel free to ask for advice and guidance or ask to be signposted to the necessary resources to perform your role
  • Respect confidentiality
  • Maintain a good and positive attitude
  • Don’t be afraid to ask questions

The time commitment to be a buddy (and to be a new volunteer) is not onerous, the main principles are around initial availability and ‘touching base’ on a regular basis):

Time Commitment

Week 1

Months 1&2

Months 3&4

Months 5&6

Meet new volunteer F2F

Meet or speak/email to ‘touch base’ on a bi-weekly basis

Touch base on a bi-weekly basis

Touch base on a monthly basis

Learn about each other’s background & experience

Be available for phone conversations and email as required

Be available for phone conversations and email as required

Be available for phone conversations as available

Respond to any immediate questions


Agree on frequency and method of communication


Exchange contact details


What a Buddy doesn’t do

  1. Act as a HR Manager and ‘develop’ the new volunteer professionally
  2. Take responsibility for the new volunteer’s performance
  3. Resolve professional mediator issues for the new volunteer. The Buddy can offer an opinion, but any issues concerning the new volunteer is not the buddies to resolve.

Benefits of our Buddy System

Buddy Benefits

New Volunteer Benefits

AMA Benefits

Develop leadership and motivational skills

Single point of contact

Increased volunteer motivation and retention

Opportunity to expand personal network

Personal assistance

Increased AMS communication channels

Sharie experiences

A smoother on-boarding experience

Shared quality work processes