Welcome to Ashford Mediation Service

We’re here to help.

The Ashford Mediation Service is a registered charity that provides free confidential and impartial mediation services to the residents of the Borough of Ashford who are experiencing conflict or difficulty with other.

Founded in 1997, we help people who are in dispute with their neighbours over noise, parking disputes, boundary disputes, general harassment, and anti social and abusive behaviour.

We also provide mediation services between parents and their children (over 7 years of age), between relatives, and child access disputes.

Finally, we also provide work place mediation for conflicts in the workplace. In these cases there may be a charge for the service.

Ashford Civic Centre Drop-In

Drop in and see us at the Ashford Civic Centre in Room 2 next to Reception. Click here to see when our next drop-in is.

Community Disputes

Read More

Family Disputes

Read More

Workplace Disputes

Read More

Keep Ashford Talking

Ashford Mediation Service has recently launched a new initiative to ‘Keep Ashford  Talking’ because we believe that a community that opens up the channels of communication between one another, will be able to better address the difficult issues that face us all.

‘Keep Ashford Talking’ is spearheaded by  the Ashford Mediation Service (AMS), but we partner with the Kent Police, Ashford Borough Council (Housing and Social Services), Restorative Justice, the National Centre for Voluntary Organisations, Citizens Advice and many, many more local organisations, all designed to work with individuals and community groups to create a more harmonious living environment for all who work and live in the borough and beyond.

AMS already provides a free mediation service to residents who require assistance with neighbourhood disputes, child access issues, issues between family members and workplace disagreements. Often, in our mediation work, we find that people require other assistance and with our new initiative, we can signpost people to the right place at the right time.

In this digital age where much communication is done online and through social media platforms, we can still see the real value of actually having an old-fashioned conversation with one another to ‘work things out’. Online and social media platforms can be very useful, but there is something very special about listening to another point of view and together, working to solve problems that in the long-term, will ensure our safety and our happiness.

We want the community to take this opportunity to join us in talking things through.

If you represent a local organisation that can help facilitate the conversation or additional services please get in touch.

If you’re an individual who is facing personal challenges with others, we can help you do this in a neutral place and our partners are available to assist you with any further requirements.

Contact the Ashford Mediation Service at info@ashfordmediation.co.uk or by telephone at 01233 896237 or on our mobile at 07845 914838.

How we can help

Services include Neighbourhood Mediation, Community Mediation, Family Mediation, Parent / Child Disputes, Conflict in Schools, and Peer Mediation…

Read More

What is Mediation?

Mediation is a way of helping people to talk to one another about the problem they are experiencing. Each party is seen separately for the first meeting. We listen to each side’s story and we work with both parties to understand what the important issues are for them and what they want to happen with regards to the dispute.

Then we work with you and the other party to reach a solution in a way that is agreeable to both parties. Our mediators are professionally trained, recruited from the local community and most importantly, are impartial.

The agreements reached by our mediation service are voluntary and not enforceable by law.

The Mediation Process

 Step 1

Sometimes the local authority or the police will refer you to us if the dispute comes to their attention. Otherwise, you can contact us on 01233 896 237. While every case is different, it generally takes three to six sessions to resolve a dispute. These sessions can last for about an hour each.

 Step 2

One of the two mediators assigned to your case will contact you to arrange to meet you at your home or at another location agreeable to you. If possible, we will also meet with the other people involved in the dispute.

 Step 3

If everyone agrees, we will arrange a safe, neutral place for as all to meet at a time convenient to all.

 Step 4

At the round table meeting, both parties will have the chance to speak without interruption. We make sure that anger is safely contained. We help you to find a solution that everyone can accept. The agreement made is yours-we just help you to reach it. The agreement is signed by all those present (although it is not legally binding). In rare cases where a round table meeting is not an option it may be possible to use ‘shuttle mediation’. That is where each party is physically separate and the mediator “shuttles” back and forth between them to discuss the issues at hand.

 Step 5

We contact you after an agreed period to see if things are working out as planned or whether we can help you with anything else.

Get in touch


You can enquire about appointments for any of our services using the email form below.