Welcome to Ashford Mediation Service

We’re here to help.

The Ashford Mediation Service is a registered charity that provides free confidential and impartial mediation services to the residents of the Borough of Ashford who are experiencing conflict or difficulty with other.

Founded in 1997, we help people who are in dispute with their neighbours over noise, parking disputes, boundary disputes, general harassment, and anti social and abusive behaviour.

We also provide mediation services between parents and their children (over 7 years of age), between relatives, and child access disputes.

Finally, we also provide work place mediation for conflicts in the workplace. In these cases there may be a charge for the service.

Ashford Civic Centre Drop-In

Drop in and see us at the Ashford Civic Centre in Room 2 next to Reception. Click here to see when our next drop-in is.

Community Disputes

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Family Disputes

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Workplace Disputes

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What is Mediation?

Mediation is a way of helping people to talk to one another about the problem they are experiencing. Each party is seen separately for the first meeting. We listen to each side’s story and we work with both parties to understand what the important issues are for them and what they want to happen with regards to the dispute.

Then we work with you and the other party to reach a solution in a way that is agreeable to both parties. Our mediators are professionally trained, recruited from the local community and most importantly, are impartial.

The agreements reached by our mediation service are voluntary and not enforceable by law.

The Mediation Process

 Step 1

Sometimes the local authority or the police will refer you to us if the dispute comes to their attention. Otherwise, you can contact us on 01233 896 237. While every case is different, it generally takes three to six sessions to resolve a dispute. These sessions can last for about an hour each.

 Step 2

One of the two mediators assigned to your case will contact you to arrange to meet you at your home or at another location agreeable to you. If possible, we will also meet with the other people involved in the dispute.

 Step 3

If everyone agrees, we will arrange a safe, neutral place for as all to meet at a time convenient to all.

 Step 4

At the round table meeting, both parties will have the chance to speak without interruption. We make sure that anger is safely contained. We help you to find a solution that everyone can accept. The agreement made is yours-we just help you to reach it. The agreement is signed by all those present (although it is not legally binding). In rare cases where a round table meeting is not an option it may be possible to use ‘shuttle mediation’. That is where each party is physically separate and the mediator “shuttles” back and forth between them to discuss the issues at hand.

 Step 5

We contact you after an agreed period to see if things are working out as planned or whether we can help you with anything else.

How we can help

Services include Neighbourhood Mediation, Community Mediation, Family Mediation, Parent / Child Disputes, Conflict in Schools, and Peer Mediation…

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Get in touch


You can enquire about appointments for any of our services using the email form below.